Services
Take a single service or hand us the whole stack. Either way you get documentation, fixed scope and a technician who answers.
We design and install the physical and logical backbone your business runs on, then hand you the documentation.
Layered defense sized for small and mid-market teams — practical controls, not shelfware.
Day-to-day operations handled by a named team that already knows your environment.
Full Microsoft 365 administration, migration and ongoing support so your team stays productive and secure.
Tools & automation
Routine work — password resets, account lockouts, license assignment, onboarding and offboarding — is automated so your team waits minutes instead of days. These are the tools we deploy, manage and document for you.
Self-service password resets, account unlocks, license assignment and automated onboarding/offboarding.
Microsoft Entra ID (Self-Service Password Reset)
Lets staff reset passwords and unlock accounts themselves, with MFA verification.
Microsoft Intune + Entra Groups
Group-based license assignment and automatic app/policy deployment to new devices.
Microsoft Power Automate
No-code workflows for onboarding checklists, approvals and access requests.
Microsoft Graph PowerShell
Scripted bulk changes: licenses, mailbox settings, group membership, offboarding.
Agent-based visibility, patching and scripted remediation across every managed endpoint.
NinjaOne / Atera / Syncro
All-in-one RMM with patching, scripting, alerting and built-in ticketing.
ScreenConnect / Splashtop
Fast attended and unattended remote sessions for helpdesk work.
Action1
Cloud patch management for Windows and third-party applications.
Layered protection with automated response, monitoring and verified recovery.
Microsoft Defender for Business
Endpoint detection and response with automated investigation and remediation.
Huntress
Managed detection and response with a 24/7 human SOC behind it.
KnowBe4 / Microsoft Attack Simulation
Automated phishing simulations and recurring security awareness training.
Veeam / Datto / Microsoft 365 Backup
Automated backups with tested, documented restore procedures.
The back-office systems that keep support consistent, billable and auditable.
Hudu / IT Glue
Client documentation, secure password vaults and standard operating procedures.
Halo PSA / Syncro PSA
Ticketing, SLA tracking, time capture and invoicing in one place.
Rewst
MSP automation platform that wires RMM, PSA and Microsoft 365 together.
Also available
Microsoft 365 and Google Workspace moves, file server to cloud, tenant cleanup.
Spec'd, sourced, imaged and delivered — no marked-up mystery invoices.
Offsite backups, documented recovery plans and tested restore times.
HIPAA, CMMC and cyber-insurance questionnaire readiness and evidence.
Phone systems, ISP negotiation, failover circuits and SD-WAN.
Roadmaps, budgeting and technology planning at the leadership table.
Response commitment
Every managed plan includes a written response commitment. Support hours are Monday through Friday, 8:00 AM to 6:00 PM Eastern, with 24/7 emergency coverage for business-down incidents.
Business down
30 minutes
Site offline, server down or an active security incident.
High priority
1 hour
A team or critical application is blocked from working.
Standard request
4 business hours
Single-user issues, software questions, access changes.
Scheduled work
Next business day
Onboarding, installs, projects and planned changes.
Start with a $1,200 network audit — credited back if you sign a managed plan.